Returns & Exchanges

Delay in Returns & Refunds
Due to increased safety measures, we are experiencing a 2-3 week delay in processing returns, which means it could take 4-6 weeks to see a refund. We are very sorry for this inconvenience. Rest assured we are working diligently to shorten this timeframe while maintaining the highest safety standards for you and our team.

We know these are unprecedented times, and because safety is top priority for all of us here at prAna, some of our retail stores remain temporarily closed to help prevent the spread of COVID-19. But fear not, we’ve made some short-term changes to our return policy that will hopefully make your experience a little easier.

We are now extending our normal return window to provide an additional 40 days on all purchases made after January 1, 2020. This means that purchases can be returned up to 120 days after the original ship date. And as always, any purchase made at a prAna retail location may be returned online for a prAna merchandise credit. You can initiate your return here, or simply contact our Customer Care Team through our Contact Us Form.

We’re here if you need us, please reach out if you have any questions or concerns.

We Stand By Our Goods™

We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.

If you return your merchandise within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.

If you return it after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction in our retail locations.

We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; accept returns of final sale items; nor accept returns due to misuse or neglect.

If you need to contact our Customer Care team, please use the Contact Us Form.

*Please note: If you made a purchase as an Influencer, online returns must be processed online, and in-store purchases must be processed in one of our retail stores.

 

ONLINE RETURNS U.S.

We strive to make returning your prAna wear as easy as possible.

If you have an account or an order number, click on the button below. Note: Please enter your order number without the W.

Start a Return
Note: Please enter your order number without the W.

If you don’t have an account or you’re missing your order information, you can print a PDF return form and request a mailing label from Customer Service by selecting the Return Shipping Label Request option from the dropdown and fill out all requested information. Send in your item(s) using the prAna mailing label or your own shipping method. prAna cannot be responsible for returned packages until they reach our warehouse if using your own shipping method.

Your return will be processed within approximately 10-15 business days of being received.

If you return your merchandise within 60 days of the ship date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price.

If you return it after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction.

We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores. prAna merchandise purchased at independent department stores and dealers must be returned to the location where it was purchased. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; accept returns of final sale items; nor accept returns due to misuse or neglect.

When using the prAna return label, $8.00 will be deducted from your refund to cover the cost or return shipping.