CUSTOMER SERVICE

Price Match

homeingear wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors within 30 days of your purchase, we will gladly match that price including shipping and handling.

Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be a US authorized dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to homeingear . Sales tax, shipping and handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items. Additional discounts may not be applied when Price Match is used. Certain bulbs, dimmers and architectural lighting products do not qualify for our price match discount

Please contact us for price match requests.

Pricing or Product Description Discrepancies

We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Shipping Charges

homeingear offers free ground shipping on most retail web lighting orders over $50, shipped within the continental U.S. Shipping to Alaska, Hawaii and international destinations are available for an additional fee, and subject to change. Please contact us for a quote. Expedited Delivery is also available for an additional charge.

Please note that processing times posted on our website are in addition to shipping times.

You canĀ track your order here.

Quoting Policy

Quotes are valid for 30 days. Expired quotes must be re-priced with the vendor to account for potential price and lead-time changes.

Sales Tax

homeingear collects sales tax in the following states: Arizona, California, Colorado, Connecticut, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, North Carolina, Nebraska, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Utah, Washington, Wisconsin. Sales tax collection can be waived if a current and proper sales tax exemption certificate is provided. Please contact your homeingear sales rep or email [email protected] homeingear.com to set this up.

Sales Tax on Trade Orders

Lightology charges sales tax on orders shipping to the states above. Sales tax can be waived with a valid resale certificate in the Ship To state. Please contact your homeingear sales rep or email [email protected] homeingear.com to set this up.

Trade Pricing

We do offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, hospitality and real estate groups, electricians, developers, contractors and distributors. To apply for trade privileges, fill out thisĀ online form.